ESSAY

DESIGNING FOR TRUST IN FINTECH

(AUTHOR)

ANA SOUSA

(PUBLISHED)

(READING TIME)

7 MIN

(CATEGORY)

ESSAY

ARTICLE COVER — 16:9

(ARTICLE)

What we learned designing a banking app for freelancers who are tired of being shouted at.

Calm is a feature

Financial apps often borrow tricks from games: streaks, confetti, red badges. For people managing irregular income, that noise creates anxiety.

One action per screen

For Mirr we designed every screen around a single primary action and removed anything that competed with it.

Trust is built in the details nobody notices — consistent spacing, honest numbers, predictable behaviour.

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