ESSAY
DESIGNING FOR TRUST IN FINTECH
(AUTHOR)
ANA SOUSA
(PUBLISHED)
(READING TIME)
7 MIN
(CATEGORY)
ESSAY
ARTICLE COVER — 16:9
(ARTICLE)
What we learned designing a banking app for freelancers who are tired of being shouted at.
Calm is a feature
Financial apps often borrow tricks from games: streaks, confetti, red badges. For people managing irregular income, that noise creates anxiety.
One action per screen
For Mirr we designed every screen around a single primary action and removed anything that competed with it.
Trust is built in the details nobody notices — consistent spacing, honest numbers, predictable behaviour.